1. Do you feel a connection with them when you meet them? Are they easy-going and do they make you feel comfortable and supported? Do they listen to you, rather than talk at you?

2. Do they have a lived experience of mental illness and recovery? Are they able to effectively use that experience to support others? After all, the last thing you want is to end up supporting the person supporting you. They should be able to use their experience in a way that enhances your life, not overshadows it.

3. What are their level of qualifications and experience, and ongoing training, do they have their own support available? Do they receive formal supervision? This is an important aspect of the role to keep them, and you safe and well supported.

4. Are they registered or not registered with the NDIS Quality and Safeguard Commission? There are many great, registered and unregistered providers out there and this should not be an indication of the quality of their service. However, it is important to understand that a registered provider is held to account for the way they support you, their record-keeping, safety and compliance, the continuation of support and much more. Find what works best for you.

5. Are they available to support you at times and locations that are suitable to you? Recovery Coaches have more flexibility to be available to you when needed. Make sure you check your coaches availability and what is in place if you need crisis support or support on the weekends. If you require support at these times, it is important to arrange this upfront.

If you want to talk more about our Recovery Coaches and why we might be the best fit for you, please feel free to use the ‘contact us” button to reach out!